Tuesday, April 11, 2006

Chandigarh Administration would undertake complete revamping of its Complaint Redressal

Chandigarh April 11, 2006:- The Electricity Wing of the Engineering Department of Chandigarh Administration would undertake complete revamping of its Complaint Redressal System.Delayed redressal of consumer complaints is one cause of increasing court cases, hence the electricity wing besides ensuring uninterrupted power supply in the city, would also respond and redress promptly to the billing related complaints. Accordingly, it was decided in the meeting that all billing related complaints would be addressed to the SDO concerned of the area who will personally look into the complaints without marking them to his subordinate staff. It was decided that the SDO would redress the complaints within 3 days and after 3 days, the consumer can approach the Executive Engineer concerned and the Superintending Engineer after 7 days. If the complaint still remains unresolved, the consumer can then meet the Chief Engineer. Further it was decided that consumer should be made aware regarding the Departmental Dispute Settlement Committees, which have been constituted if the consumers are not satisfied with the response of the SDO to the billing related complaints. In order to facilitate the SDOs in prompt redressal of complaints, it was decided to provide them with PCs which shall be net worked so that all the billing details of the consumers are available online. The Court cases were also reviewed in the meeting and during discussions, it was found that out of 76 cases decided during last one year, 52 have been decided in favour of the Department.
Chandigarh Desk
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